Terms and Conditions 100bet

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and 100bet ("Platform", "we", "company"). These Terms govern your use of the website 100bet, mobile app and all services provided through our platform.

By browsing the website, registering an account, making a deposit, using gaming services or any other action indicating use of the platform, you hereby accept and agree to fully comply with these Terms.

If you disagree with any part of these Terms, you are required to discontinue use of the 100bet platform. Continued use following any amendment to the terms constitutes your acceptance of those changes.

2. Account Eligibility

To register and use the 100bet platform, you must meet the following eligibility requirements without exception:

• Minimum age: You must be at least 18 years old at the time of registration. 100bet conducts strict age verification and reserves the right to request verification documents at any time.
• Location: You are responsible for ensuring that the use of online gambling services is permitted in your location. If local laws prohibit such activity, you are not permitted to use this platform.
• Legal capacity: You must have full legal capacity to enter into this binding agreement.
• One account only: Each individual is permitted to hold only one active account. Registering multiple accounts for any purpose is strictly prohibited.
• Not a company employee: Employees, agents, contractors, and immediate family members of 100bet staff are not permitted to register as members.

3. Registration & Identity Verification (KYC)

The 100bet account registration process requires you to provide complete, accurate, and up-to-date information. All information provided during registration is subject to our identity verification process (Know Your Customer — KYC).

Documents that may be required during the KYC process include:

• Malaysian Identity Card (MyKad) or valid passport
• Recent bank statement or utility bill as proof of address
• Selfie with identity document
• Proof of income source if requested for transactions exceeding a certain limit

100bet reserves the right to suspend or restrict account activity until KYC verification is complete. Failure to submit the required documents within the specified timeframe may result in a temporary account suspension. The KYC process is an international compliance requirement implemented for your own protection.

4. Deposit & Payment Methods

100bet supports a range of payment methods popular among users in Malaysia for convenient deposits:

• Online bank transfer via FPX (all major Malaysian banks)
• Touch 'n Go eWallet and GrabPay
• Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and other major banks
• Other digital payment methods available from time to time

All deposits are processed instantly and credited to your account shortly after payment confirmation. Minimum and maximum deposit limits are displayed during the deposit process and are subject to change from time to time.

It is important to note that the bank account or digital wallet used for deposits must be in your own name. Third-party deposits will not be accepted and the funds will be returned. Any processing costs incurred as a result are the responsibility of the user.

5. Fund Withdrawal

100bet is committed to processing all withdrawal requests promptly and efficiently. The following withdrawal policy applies to all members:

• Processing time: Withdrawals are processed in under 10 minutes for major Malaysian banks during standard operating hours.
• Identity verification: First withdrawals or withdrawals exceeding a certain amount require completed KYC verification beforehand.
• Recipient account: Withdrawals will only be processed to a bank account or digital wallet registered under the same member's name.
• Withdrawal limits: Minimum and maximum daily withdrawal limits are set and can be reviewed in your account settings.
• Rollover requirement: If you receive any bonus, the associated wagering requirements must be fully met before a withdrawal can be processed.

100bet reserves the right to carry out additional security checks before processing any withdrawal deemed unusual or suspicious. This process is in place to protect your interests against any fraudulent activity.

6. Bonuses, Promotions & Wagering Requirements

100bet offers a variety of bonuses and promotions to new and existing members. Each bonus offer is subject to specific terms and conditions that will be clearly stated on the relevant promotions page. General conditions applicable to all bonuses are as follows:

• Eligibility: Bonuses are only valid for members who meet the specified eligibility criteria. Each bonus type may only be claimed once unless stated otherwise.
• Wagering requirement (rollover): All bonuses are subject to wagering requirements expressed as a multiplier (e.g., 20x means the bonus amount multiplied by 20 must be wagered before a withdrawal is permitted).
• Validity period: Every bonus has a specific validity period. Bonuses not used within that period will expire automatically.
• Eligible games: Not all games contribute equally to wagering requirements. Slot Games typically contribute 100%, while table games may contribute at a lower percentage.
• Withdrawal before rollover: If a withdrawal is made before the wagering requirements are fulfilled, 100bet reserves the right to deduct the bonus value and any associated wins from the withdrawal amount.

7. General Game Rules

All games offered on the 100bet platform — including Live Casino, Slot Games, Sports Betting, bingo, and Fish Shooting Games — are subject to the following general rules:

• All game outcomes are final once a round or bet is completed. No appeals against valid game results will be entertained.
• The game engine uses an independently audited Random Number Generator (RNG) to ensure the fairness of every outcome.
• Any technical disruption during gameplay that prevents a result from being determined will result in the bet being voided and the wagered amount refunded.
• The use of automation software, bots, or any technological tools designed to gain an unfair advantage is strictly prohibited.
• 100bet reserves the right to void and refund any wager deemed to have been placed due to a technical error or incorrect odds.

For Sports Betting specifically, all displayed odds are subject to change until a bet is confirmed. Any match result that is cancelled or postponed beyond the specified period will be handled in accordance with the relevant sports rules.

8. Responsibilities & Account Security

You are fully responsible for all activity that takes place within your account. The following are key responsibilities you must comply with:

• Password confidentiality: Never share your password or login details with anyone, including family members. 100bet will never ask for your password via email or live chat.
• Secure device: Always log out of your account after using the platform, especially on shared devices.
• Two-factor authentication (2FA): We encourage all members to enable 2FA for an extra layer of account protection.
• Immediate reporting: Report to customer support immediately if you suspect your account has been compromised or if you notice any suspicious activity.
• Latest update: Keep your account's personal information up to date at all times, especially your phone number and email address for verification purposes.

100bet is not responsible for any losses arising from unauthorised account access resulting from the account holder's negligence in safeguarding their login credentials.

9. Account Closure & Suspension

100bet reserves the right to suspend, restrict or close any account without prior notice if there is evidence or reasonable suspicion of the following:

• Violation of any section of these Terms and Conditions
• Fraud, misrepresentation, or manipulation of the platform's systems
• Multiple account registrations by the same individual
• Use of funds derived from illegal activities (money laundering)
• Attempts to hack, disrupt, or exploit system vulnerabilities
• Providing false information during registration or the KYC process
• Rude or threatening behaviour towards customer support staff

Members who wish to voluntarily close their account may do so by contacting customer support. Any valid account balance will be returned once all relevant security checks and conditions have been met. The verification process for the final balance withdrawal may take up to 5 business days.

10. Intellectual Property

All content on the 100bet platform — including but not limited to logos, brand names, interface designs, graphics, text, icons, software code, and game content — is the exclusive property of 100bet or parties that have licensed it to us.

You are not permitted to:

• Copying, redistributing, or republishing any platform content without written permission
• Using the 100bet brand name, logo, or trademarks for commercial purposes
• Creating derivative works based on platform content without authorization
• Using data mining tools or web scraping to collect information from the platform

Limited use of content for personal, non-commercial reference is permitted provided the source is properly credited. Any intellectual property violations will be subject to appropriate legal action.

11. Liability Limit

The 100bet platform is provided "as is" and "as available". While we strive to ensure uninterrupted and error-free service, 100bet makes no express or implied warranties regarding its availability or accuracy at any time.

100bet shall not be liable for:

• Any direct or indirect losses arising from the use of or inability to use the platform
• Losses arising from internet service disruptions, user device issues, or third-party failures
• Loss of opportunities, income, or data related to the use of the platform
• Any act or omission by third parties, including game providers or payment gateways

100bet's maximum liability to any user under any circumstances shall not exceed the net deposit amount made in the 30 days preceding the claim.

12. Dispute Resolution

If you have any complaints or disputes regarding the 100bet platform, the following steps must be followed:

1. Contact Customer Support: The first step is to contact the 100bet customer support team via live chat or email. Provide full details related to your issue, including the transaction number, date, and a detailed description.
2. Internal review: Our team will investigate your complaint within 3–5 business days and provide an official response.
3. Appeal: If you are not satisfied with the resolution provided, you may request a higher-level review within 14 days from the date of the initial response.
4. Independent resolution: If a dispute remains unresolved, both parties agree to refer the matter to a mutually agreed independent arbitration.

All disputes shall be governed and interpreted in accordance with applicable law. Use of this platform does not entitle users to claim damages exceeding the value stated in Section 11.

13. Amendment of Terms

100bet reserves the right to amend, update or replace any part of these Terms at any time without prior notice. However, we endeavour to inform users of significant changes through:

• Notices prominently displayed on the platform homepage
• Notification via email to the address registered on your account
• In-app notifications on the 100bet mobile app

The date of the latest update to these Terms is displayed at the top of this document. It is your responsibility to review these Terms periodically. Continued use of the platform after any changes take effect constitutes your acceptance of and agreement to the amended Terms.

14. Contact Us

If you have any questions, confusion, or require further clarification regarding these Terms and Conditions, the 100bet customer support team is available to assist you at any time:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform
• Email: [email protected] (response time within 24 working hours)
• Service language: Bahasa Melayu and English

We also encourage you to check the Frequently Asked Questions (FAQ) ours for answers to the most frequently asked questions before contacting customer support directly.